Welcome visitor you can login or create an account.
Bestsellers
Featured

Delivery Information

Unlike many other web sites that have special rules and lots of fine print, Duka1 has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. After the payment is confimed :

  *

 

We offer  location based Shipping (specified on the Product detail page) on selected  products ordered through www.duka1.com

  *

 

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

  *

 

We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 3-5 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

  *

 

We ship on all week days (Monday to Friday), excluding public holidays and Sunday.

  *

 

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

  *

 

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  *

 

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our numbers or log your report at Çontact Us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

  *

 

You may track the shipping status of your order through email, phone and live chat (Please click on the Icon on the home page)

  *

 

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per the Tax Regulations.

 

Delivery Coverage and Costs:

1. The delivery in Nairobi Area is our starting point in business. Nairobi area defined as CBD, Westlands, Parklands, Kileleshwa, Kilimani, Lavington, Karen, Ngong Road, Hurlingham.

2. For nationwide delivery in Kenya we use a trusted secured courier company. Charges will be provided in the invoice sent to the customer.

3. If you are the end user or receiving customer, kindly provide identification to the delivery man and sign the delivery note.

Return Policy Notes